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ALBION
ROVERS F.C.
SUPPORTERS
CHARTER –SEASON 2005/6
Albion Rovers Football Club recognizes the special bond between the Club and its Supporters. It recognizes and respects the invaluable contribution the Supporters make to the life of the Club. As such, the Club makes every effort to ensure that its policies and practices are open, accessible and communicated as effectively as possible with its Supporters.
The Club will conduct an annual review of its charter and associated activities and make changes as appropriate in line with guidance from relevant governing bodies. Documentary evidence of this shall be included in the Club’s audit submission.
KEY ISSUES:
8. Accessibility
9. Away Support
10. Loyalty and Membership
11. Consultation and Information
12. Community Activity
13. Merchandise
14. Staff Conduct
15. Customer Service.
8. ACCESSIBILITY:
8.4. Albion Rovers F.C. continues to strive for wider access to matches by offering:
8.4.1. Reasonably priced Season tickets allowing entry to all matches and free entry to all reserve team matches.
8.4.2. Season tickets will be issued in categories for adults; pensioners; unemployed; youths aged 12 – 16 years and children under 12 years.
8.4.3. Concessionary admission will be allowed for disabled
8.4.4. Supporters and their carers. Special needs can catered for by contacting the Stadium on 01236 606334 prior to match days.
8.4.5. The Club offers free or reduced admission to replays of abandoned matches. If a match is abandoned after spectators are admitted to the ground, but before kick off, spectators are entitled to free admission to the re-arranged match or a total refund. Vouchers will be issued for this purpose. If a match is abandoned after kick off, spectators are entitled to reduced admission to the re-arranged match or a part refund. Again vouchers will be issued for this purpose.
9. AWAY SUPPORT:
9.4. The Club does not charge admission prices to supporters of a visiting club which are higher than those charged to our own supporters for comparable accommodation. In particular our concessionary rates offered to senior citizens and junior supporters apply to supporters of a visiting Club.
9.5. The Club abides by the S.F.L. and S.F.A. rules governing the allocation of tickets to visiting Clubs.
10. LOYALTY AND MEMBERSHIP:
The Club will offer all season ticket holders 10% discount on all official merchandise over £5.00.
11. CONSULTATION AND INFORMATION:
11.4. The Club consult supporters on a regular basis through open meetings, the website and Club programme.
11.5. The Club publicises its position on major policy issues in a concise format in the Club match day programme, website and press releases.
11.6. The Club is in regular consultation with shareholders, sponsors, the local authority and other interested parties.
11.7. The Club undertakes research on the design and number of new strips.
11.8. The Club will not knowingly buy goods from any manufacturer who does not comply fully with the labour, safety and other relevant laws of the countries of manufacture with respect to minimum wages, hours of work, overtime, sick pay and holiday entitlement.
12. COMMUNITY ACTIVITY:
12.4. The Club supports activity both in the local community and the wider football community.
12.5. The Club seeks to promote close links between the Club and its community and to introduce young people, male and female, to football as players and spectators.
12.6. The Club organizes football coaching for boys and girls from 8 years to 15 years after school.
12.7. The Club will support and work with outside agencies, especially disadvantaged groups (disabled, ethnic and the unemployed)
12.8. The Club organizes a weeks coaching course for primary school children and a two day soccer festival in May for primary teams.
12.9. The Club supports the committee for ‘Show Racism the Red Card’.
12.10. The Club supports all charitable events in the community and schools via players visits whenever possible.
13. MERCHANDISE:
13.4. Both home and away replica strips will normally have a life span of at
least two seasons unless changes are enforced due to contracts.
13.5. The Club will communicate with its supporters regarding new replica strip designs and prospective launch dates.
13.6. Future details of the next intended change will be made available through the website and Club programme.
13.7. The Club carries out its obligation to prevent price fixing in relation to the sale of the replica strip.
13.8. The Club offers refunds on merchandise in accordance with its legal obligation.
14. STAFF CONDUCT:
It is the policy of the Club that there should be equal opportunity for all. This applies to external recruitment, internal appointment, terms of employment, conditions of service and opportunity for training and promotion regardless of sex, marital status, creed or religion, colour, race, age, disability, sexual orientation or ethnic or national origin. The policy also applies equally to the treatment of our customers, clients and suppliers.
15. CUSTOMER SERVICE:
Albion Rovers Football Club: -
15.4. Strives to provide value for money in all areas of its business.
15.5. Seeks to achieve the highest level of service
15.6. Will treat all customers with respect and courtesy.
15.7. Guarantees that they will respond promptly to any contact from a
customer.
8.5 To avoid confusion Albion Rovers Football Club prefers any complaint to be made in writing by e-mail, fax or letter and will respond in similar form. In the first instance we encourage customers to contact the administration office and we are committed to acknowledge any letter of complaint within 3 working days of receipt and will endeavour to provide a full response within 10 days.
John Reynolds
General Manager
25 January 2005.
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